Privacy Policy
How we collect, use, and protect your information
The Town of Dorval Island is committed to protecting the personal information of its website visitors in accordance with Quebec's Act respecting access to documents held by public bodies and the protection of personal information, as modernized by Law 25. This policy applies to the public website. Residents who access the portal are subject to our resident privacy policy.
1. Information We Collect
Contact form: When you submit the contact form, we collect your first and last name, email address, phone number (optional), subject, message content, your IP address, and the language you used.
Technical information: Our website uses essential cookies to maintain your session and remember your language preference (French or English). We do not use advertising cookies, tracking pixels, or third-party analytics.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries submitted through the contact form
- To improve our website based on usage patterns
- To comply with legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- When required by law, including Quebec's Act respecting access to documents held by public bodies
- With service providers who assist us in operating our website and delivering municipal services (email delivery, web hosting), under contractual obligations to protect your data
We never sell your personal information to third parties for commercial purposes.
4. Data Security
We protect your information with appropriate security measures, including encrypted connections (HTTPS) and secure server infrastructure.
In the event of a confidentiality incident involving your personal information that presents a risk of serious injury, we will notify you and the Commission d'accès à l'information du Québec in accordance with the law.
5. Your Rights
Under Quebec law, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request the correction of inaccurate, incomplete, or equivocal information
- Complaint: You may file a complaint with our privacy officer or with the Commission d'accès à l'information du Québec
We will respond to access and correction requests within 30 days of receipt, as required by law.
6. Contact Us
For any questions about this policy, to exercise your rights, or to file a complaint regarding the protection of your personal information, please contact:
Person responsible for the protection of personal information
Director General, Town of Dorval Island
Visit our Contact page to reach us.
You may also file a complaint with the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca.
Last updated: April 2026